Billing and Refund Policy

Last updated: August 25, 2026

This Billing and Refund Policy (“Policy”) sets out the rules for purchasing and using paid features of the LiveInVibe Website (“Website”, “Service”) and forms an integral part of our Terms of Service. By purchasing tokens, you agree to the terms below.

1. General Provisions

1.1. This Policy governs all payments made in connection with LiveInVibe and supplements our Terms of Service.

1.2. Capitalized terms not defined in this Policy shall have the meaning assigned to them in the Terms of Service.

1.3. We may update this Policy from time to time. Any changes take effect once published on LiveInVibe.

2. Paid Services

2.1. LiveInVibe provides both free and paid features. Free features are available upon registration. To access premium functionality, you must purchase tokens.

2.2. Paid features may be offered in two main forms:

  • Action-based: you are charged each time you perform a specific action.
  • Time-based: you are charged for the duration of an activity.

2.3. Prices for paid features are displayed within the Website. The Company reserves the right to update prices at its sole discretion, including making free features paid or, conversely, free of charge.

3. Tokens

3.1. Tokens are the internal digital elements of the Website and represent a virtual balance used to access premium features.

3.2. You may purchase tokens using real currency via payment methods offered within the Website. We rely on authorized third-party payment processors and do not directly handle your financial details.

3.3. Depending on your location, payments may be processed in different currencies. Your bank or payment provider may apply additional fees (such as conversion or transaction charges). These fees are not collected or reimbursed by LiveInVibe.

3.4. Occasionally, we may grant bonus or free tokens. Such tokens have no cash equivalent and are not refundable.

3.5. By using LiveInVibe you confirm and agree that:

  • Tokens are not money and hold no monetary value outside the Website;
  • Tokens cannot be exchanged, sold, transferred, or traded with other users or third parties;
  • You have no ownership rights in tokens; they remain the intellectual property of the Company;
  • Any attempt to sell or transfer tokens outside LiveInVibe is void and may lead to account suspension or termination;
  • The Company may issue, modify, cancel, or remove tokens at its discretion.

4. Refund rules

4.1. All purchases of tokens and paid features in LiveInVibe are final and non-refundable, unless:

  • a refund is explicitly required by applicable consumer protection laws (“Legal Refunds”); or
  • the Company, at its own discretion, decides to provide a refund under special circumstances (“Discretionary Refunds”).

Nothing in this Policy shall be interpreted as limiting your statutory consumer rights.

4.2. Legal Refunds. Certain jurisdictions provide mandatory refund or cancellation rights. These apply in addition to this Policy:

  • EU/EEA and UK users: you have the right to withdraw from the purchase of paid Services or unused tokens within 14 calendar days of the transaction date, provided you have not started using them. This right lapses if you agreed to the immediate delivery of Services or tokens.
  • Residents of specific US states: if local law grants a cancellation right (e.g., within 3 business days of purchase), we will honor such right in accordance with the applicable law.
  • Other jurisdictions: if you live in a country with specific consumer protection or cancellation laws, those rights will apply in addition to this Policy.

Refunds granted on this legal basis will be processed using the same payment method you originally used, unless otherwise required by law.

4.3. Discretionary (Non-Legal) Refunds. In situations not covered by statutory law, We may consider issuing refunds at its own discretion. Such refunds are exceptions and may be approved only in the following cases:

  1. Fraud, Misrepresentation or Misconduct: if your purchase was affected by misleading behavior of another user or any improper activity, we may grant compensation, typically in the form of tokens credited to your account.
  2. Failure of Service Delivery: if the Website fails to provide paid services as promised in the Terms of Service, we may restore the corresponding value in tokens or, where justified, issue a monetary refund.
  3. Permanent Account Closure: if your account is permanently terminated by us and you still have unused tokens purchased within the last 120 days, we may refund the monetary value of those unused tokens. Purchases older than 120 days are generally not refundable.

Minimum Refund Amount: discretionary monetary refunds are normally processed only for amounts exceeding USD 20 (or equivalent in your local currency).

4.4. To request a refund, you must:

  • Contact us at [email protected];
  • Submit your request within 14 calendar days from the purchase date or the event giving rise to your claim (unless longer periods are required under applicable law);
  • Provide a clear description of the issue and supporting documentation (such as payment receipts, screenshots, or communication history).

We may ask you for additional details or proof. If you fail to provide such information within 7 calendar days of our request, we may decline your claim.

Important: initiating a chargeback with your bank or payment provider before following this procedure may delay resolution and could lead to suspension of your account or recovery of related costs through legal means.

4.5. Refund requests should be submitted as soon as reasonably possible. The earlier you apply, the easier it is for us to assess. Some types of claims (e.g., unauthorized use of your account) may require immediate notification.

  • We assess each request individually. Refunds, if approved, may be full or partial, but will never exceed the amount originally paid for the affected tokens or services.
  • We may require multiple rounds of communication or evidence depending on the complexity of the case.

5. Final Provisions

5.1. Nothing in this Policy affects your statutory rights under applicable law.

5.2. If you have questions about payments or refunds, please contact us at: [email protected].

6. Contact Information

If you have any questions, concerns, or complaints regarding this Policy or our Services, please contact us at:

Company:
Registration number: ΗΕ 427607
Registered office: Nikis 1, Anthoupoli, 2350, Nicosia, Cyprus

Email: [email protected]

We will review and respond to your inquiry in a timely manner, in accordance with applicable laws and regulations.

7. Billing FAQ

For quick answers to common questions regarding payments, tokens, and refunds on LiveInVibe, please visit our Billing FAQ page.